If you have any questions about shipping, please contact customer service at (320) 965-9300 prior to ordering. Unless otherwise specified at the time of ordering, your order will be shipped via UPS Ground. We offer a 1–3 day ground shipment to 90% of the United States.
You will receive a tracking number once your package has been shipped.
Shipping prices are determined by the weight and destination of the package. Additional shipping charges apply to large orders. Additonal shipping charges apply to large orders and over-sized packages. Please click here for more information about our standard and oversized vinyl banner shipping times. Due to UPS restrictions, banners that exceed 8' in both directions (billboards, large backdrops, etc.) will be folded for shipping.
After products have been shipped, all shipping company terms and conditions apply for lost or delayed packages. We will not refund the banner cost if UPS or any other shipping company has a delay in your package.
Delays due to natural disasters or anything beyond our control will not result in shipping refunds. If the product is damaged in shipping, damaged goods must be returned, and then a replacement product will be sent.
Lost packages will be replaced after the shipping company confirms loss. This generally takes 7–10 business days after initial scheduled delivery.