Frequently Asked Questions for Ordering Your Banner
These are the top questions from our customers. Check out our Resources page for even more helpful information.
Ordering & Payment
How do I create an account?
To create your account, please visit our registration page.
Do I have to give you my credit card information online?
No.The Banners.com ordering system uses very secure technology, but we completely understand if you would prefer to provide your credit card information by phone. Call one of our friendly customer service reps at (320) 391-5300 Monday - Friday, 8am-5pm CST.
Materials, Products & Options
What materials are your banners made from?
Vinyl Banners are printed on 13-oz. scrim vinyl gloss, 13-oz. Scrim vinyl matte, 18-oz. Heavy-duty matte vinyl as well as mesh, canvas and fabric materials.
What other products do you offer?
In addition to banner products, we also offer:
Framed canvas wall art
Do your banners come with grommets?
Yes. Our standard finishing option is heat welded hems with grommets. Brass, stainless steel or plastic grommets are placed in all four corners and every 2-4 feet around the banner perimeter. Visit our vinyl banner finishing options page for more information.
Am I limited to the number of colors on my banner?
No.We digitally print our banners in full CMYK color. Our Full color banners include unlimited color, text, graphics, and images.
If you are looking for a cost-effective option with just text, then we also offer text only banners that include a white background with colored text.
Can I get a double-sided banner?
Yes, you can order a double-sided banner in our 13-oz. scrim vinyl and our 18-oz. Heavy-duty matte vinyl materials.
Can I get a special size banner?
Yes. We can print vinyl banners seamlessly up to 16’ x 50’, but if you need a special size banner, then please contact us for a custom quote.
How do I hang my banner?
Our banners are finished with grommets in every corner and at intervals of 2-4 feet around the perimeter. We strongly reccommend that you use bungee cords to hang your banner. Grommets work best together, so we also strongly recommend using all of the grommets that come with your product— doing this will help prevent your banner from tearing.
Can I get wind slits in my banner?
We do not recommend wind slits in banners; therefore, we do not offer them.
Design & DesignTool
How do you use the Online Designer?
We have a wonderful blog post about how to use the designer with easy to follow instructions.
When will I see my proof?
After selecting the proof option, you will be emailed a proof that you must send a reply email of approval before your order goes into production. You will not be charged until you have approved your proof.
Can I include logos or graphics on my banner?
Yes, you can include logos and graphics to your banner design. You can either upload your own graphics, grab some clipart from our design tool or work with one of our knowledgeable customer service reps to create the design that you want.
Shipping & Returns
Can I track my banner shipment?
Yes. Our Live Order Tracking system offers updates throughout the entire production process. Once we ship your banner, we will provide you with a UPS tracking number that you can use to track your shipment.
What happens if I receive a damaged product? Do you have a warranty policy?
Yes, we have a warranty policy, but some conditions apply. Our products are designed for temporary applications. Properly installed products are designed to withstand exposure to natural elements.
However, elements that are beyond normal conditions can cause deterioration and failure. Extraordinary conditions include, but are not limited to: high winds, hail, ice, and other natural disasters.
If you do happen to experience a product failure due to a manufacturing defect within 30 days of the purchase date, Banners.com will replace the product at full cost.
Any product that experiences a failure due to a manufacturing defect from 31 to 90 days after the purchase date, Banners.com will prorate your replacement cost.
If you have received a damaged product or it contains manufacturing defects, please contact our customer support team at (320) 965-9323 or visit our contact us page to issue a warranty claim.