Flag Material
All flags are printed using a direct dye-sublimation printing process. This means the ink dyes the fabric rather than sitting on top of the material. This allows the flag material to act in its natural state rather than being weighed down or made more rigid with ink adhered ot the surface. This is an important factor while looking for properly manufactured flags.
The dye-sublimation printing process creates an eye-popping display. You can add full-color images, custom logos, graphics and text to your flag.
** Our fabric flags are a polyester-nylon blend. they are NOT the same material as a standard U.S. flag**
Our fabric material is temperature sensitive and due to the printing process it can expand and contract due to heat or cold. Because of this we cannot guarantee the exact size of any fabric product due to temperature fluctuations. We are not responsible for any product received that is too small or big for your purposes. If the size needs to be precise, such as if it is being installed into an existing frame or hardware, please express this to your CSR to discuss your specific application.
What is the lifespan of your flags?
With proper care and installation, our custom made flags have an outdoor life span of 3 to 6 months. We do however recommend that you take your flag down and store indoors during inclement weather to help increase its lifespan.
Do your flags come with a warranty?
Yes, we offer a warranty on a prorated monthly basis for our standard flags.
For example, a prorated warranty on a standard 3x5 flag that fails 2 months after proper installment will be replaced and we will cover 33% of the replacement cost for a new 3x5 flag.
Finishing Options
Flag Options
Single / Reverse
These flags are printed on a single layer of material. This allows the ink to fully permeate the material, causing a reverse image on the back.
This means, when the flag is flipped, the artwork will appear reversed.
Double Sided
These flags are printed on two separate layers, with a blockout liner between.
This means that any wording and/or images will always be seen in the same orientation.
Finishing
Did we answer all your questions?
If not, please give us a call at (320) 391-5300 and one of our customer service representatives will be more than happy to help you.
Artwork Guidelines
The file that prints best is .eps converted to outline. We can also print high resolution .pdf or .jpg files. If you are unsure of the quality of your files, our professional graphic designers will be more than happy to help you.
Artwork/Order Proofs
If you would like to double-check your order for correct information, requesting an order proof will allow you to do that. Your order proof will include a low-resolution image of your artwork and a summary of your order (including pricing), as well as your billing and shipping information. Please note that if you request a proof, we will not send your order into production until you have sent your approval.
Color Match Proof System
If your project is color critical, we recommend using our Color Match Proof System, as this is the best way to ensure the color match for your specific project. For more details, please contact a customer service representative.
Production Time Tables
We provide flexible production time ranges for you to choose from. Because it's important for you to have ultimate control over your order, our production times range from one to five business days. This allows you to make the final decision on when you need your order.
2 Business Days Express:
Have an extra day, but still need your products quickly? The express option is ideal for you!
- Orders approved after 5:00 PM CST will be processed the following business day.
- Emergency/same day rushes are available in some cases. Please speak with a customer service representative today for more information.
- Note: The time it will take to receive your product includes the production time as well as the shipping time.
- Turnaround starts from the time the file upload is complete. If an order is flagged in our prepress department or a proof is requested awaiting approval, turnaround starts from the time the approval is given.
3 Business Days Standard:
This is our most popular fast turnaround option. Free and speedy enough for almost any custom order.
- Orders approved after 5:00 PM CST will be processed the following business day.
- Emergency/same day rushes are available in some cases. Please speak with a customer service representative today for more information.
- Note: The time it will take to receive your product includes the production time as well as the shipping time.
- Turnaround starts from the time the file upload is complete. If an order is flagged in our prepress department or a proof is requested awaiting approval, turnaround starts from the time the approval is given.
5 Business Days Saver:
If you’re not in a rush, then you can save some money by choosing our 5-Days Saver option.
- Orders received after 5:00 PM CST will be processed the following business day.
- Emergency/same day rushes are available in some cases. Please speak with a customer service representative today for more information.
- Note: The time it will take to receive your product includes the production time as well as the shipping time.
- Turnaround starts from the time the file upload is complete. If an order is flagged in our prepress department or a proof is requested awaiting approval, turnaround starts from the time the approval is given.
Payment
All flags must be paid for prior to being put into production. We accept Visa, MasterCard, American Express, and Discover cards. We also accept checks, which must be received before your order is put into production. For more information on check orders, see this article on our blog.
We will not charge your credit card until you have approved your order.
General Shipping Guidelines
If you have any questions about shipping, please contact customer service at (320) 391-5300 prior to ordering. Unless otherwise specified at the time of ordering, your order will be shipped via UPS Ground. We offer a 1–3 day ground shipment to 90% of the United States.
You will receive a tracking number once your package has been shipped.
Shipping prices are determined by the weight and destination of the package. Additional shipping charges apply to large orders.
After products have been shipped, all shipping company terms and conditions apply for lost or delayed packages. We will not refund the banner cost if UPS or any other shipping company has a delay in your package.
Delays due to natural disasters or anything beyond our control will not result in shipping refunds. If the product is damaged in shipping, the damaged goods must be returned, and then a replacement product will be sent.
Lost packages will be replaced after the shipping company confirms loss. This generally takes 7–10 business days after the initial scheduled delivery.
International shipping Notes:
For international shipments, customers must provide both shipping labels and customs documentation. Currently, we only accept international shipping labels from USPS and UPS. For more details, please contact our customer service team.
Shipping Maps
Vinyl Banners & Mesh Banners
This product is produced in our Minnesota or Las Vegas facilities, whichever is more beneficial to the customer's experience based on customer location and product specifications.
Fabric Banners
This product is made in our Minnesota facility only.
Shipping Methods
We offer the following shipping methods:
| Standard ( 3–5 Business Days ) |
| Three Day ( 3 Business Days ) |
| Two Day ( 2 Business Days ) |
| Overnight ( 1 Business Day ) |
| UPS Overnight AM |
Economy Shipping
If choosing economy shipping, please add in additional postal information such as P.O. Box in the "Address Two" field on the checkout page to help ensure delivery.
Using economy shipping can also add an additional 5–10 days, depending on where the package is being shipped to.