Tear Drop Flags are printed using a direct dye-sublimation printing process on our flag material. Direct dye-sublimation printing means that the ink goes through the material instead of just sitting on top of the material.

Our fabric material is temperature sensitive and due to the printing process it can expand and contract due to heat or cold. Because of this we cannot guarantee the exact size of any fabric product due to temperature fluctuations. We are not responsible for any product received that is too small or big for your purposes. If the size needs to be precise, such as if it is being installed into an existing frame or hardware, please express this to your CSR to discuss your specific application.

What is the lifespan of your 11.5 foot Teardrop flags?

With proper care and installation, our custom made 11.5 foot Teardrop flags have an outdoor life span of 3 to 6 months. We do however recommend that you take your flag down and store indoors during inclement weather to help increase its lifespan.

Do your 11.5 foot Teardrop flags come with a warranty?

Yes, we offer a warranty on a prorated monthly basis for our 11.5 foot Teardrop flags.

For example, a prorated warranty on a 11.5 foot Teardrop flag that fails 2 months after proper installment will be replaced and we will cover 33% of the replacement cost for a new 11.5 foot Teardrop flag.

Production Time Tables

We provide flexible production time ranges for you to choose from. Because it's important for you to have ultimate control over your order, our production times range from one to five business days. This allows you to make the final decision on when you need your order.

3 Business Days Express:

Need your product faster? 3 Day Express is for you.

• Orders received after 5:00 PM CST will be processed the following business day,
• Emergency/same day rushes are available in some cases, Please speak with a customer service representative today for more information,
• Note: The time it will take to receive your product includes the production time as well as the shipping time.
• Turnaround starts from the time the file upload is complete. If an order is flagged in our prepress department or a proof is requested awaiting approval, turnaround starts from the time the approval is given.

5 Business Days Saver:

This is our most popular fabric turnaround option. Free and fast enough for most custom orders

• Orders received after 5:00 PM CST will be processed the following business day,
• Emergency/same day rushes are available in some cases, Please speak with a customer service representative today for more information,
• Note: The time it will take to receive your product includes the production time as well as the shipping time.
• Turnaround starts from the time the file upload is complete. If an order is flagged in our prepress department or a proof is requested awaiting approval, turnaround starts from the time the approval is given.

7 Business Days Saver:

If you aren't in a hurry, you can save some money by choosing our 7 Day Saver option.

• Orders received after 5:00 PM CST will be processed the following business day,
• Emergency/same day rushes are available in some cases, Please speak with a customer service representative today for more information,
• Note: The time it will take to receive your product includes the production time as well as the shipping time.
• Turnaround starts from the time the file upload is complete. If an order is flagged in our prepress department or a proof is requested awaiting approval, turnaround starts from the time the approval is given.

All banners must be paid for prior to being put into production. We accept Visa, MasterCard, American Express, and Discover cards. We also accept checks, which must be received before your order is put into production. For more information on check orders, see this article on our blog..

We will not charge your credit card until you have approved your order.